Find answers, guides, and support for your OTTO chatbot.
Setup guides and first steps with OTTO
How to add OTTO to your website
Branding, colors, and personalization
Connect with CRM, calendars, and more
Payments, upgrades, and invoices
Common issues and solutions
Getting started is easy! Here's what to expect:
During onboarding, we'll ask for:
Most chatbots are ready within 3-7 business days after you complete the onboarding form. Complex integrations or custom requirements may take a bit longer - we'll communicate timelines clearly.
Yes! Visit our Try Demo page to interact with a sample OTTO chatbot. You can see how it handles questions, captures leads, and represents your business.
After your chatbot is built, you'll receive a simple embed code. Just paste it before the closing </body> tag on your website. It works with any website platform including WordPress, Shopify, Wix, Squarespace, and custom sites.
Absolutely! You can add the embed code using a plugin like "Insert Headers and Footers" or by editing your theme's footer.php file. We provide step-by-step instructions for WordPress during setup.
No! OTTO loads asynchronously, meaning it won't block your page from loading. The widget is lightweight and optimized for performance. Your visitors won't notice any slowdown.
Each subscription covers one website/domain. If you need OTTO on multiple sites, you'll need separate subscriptions for each. Contact us for multi-site discounts.
Yes! OTTO is fully customizable to match your brand. We can change the primary color, button colors, chat bubble style, and more. Just provide your brand colors during onboarding or request changes anytime.
Absolutely! Your logo appears in the chat header and helps customers recognize they're chatting with your business. Upload your logo during onboarding in PNG or JPG format.
Contact our support team with your updated FAQs and we'll update your chatbot within 24-48 hours. Pro and Elite plans include more frequent updates.
Yes! You can customize the initial greeting, the chatbot's name, its personality/tone, and how it introduces itself. Just let us know what you'd like.
OTTO integrates with popular CRMs including HubSpot, Salesforce, Zoho, Pipedrive, and more. Pro and Elite plans include direct CRM integrations. We also connect via Zapier to 5,000+ other apps.
Yes! Pro and Elite plans include calendar integration with Google Calendar, Outlook, Calendly, and more. OTTO can check availability and book appointments 24/7.
When OTTO captures a lead, it can trigger a Zapier workflow. You can then send that lead to any of 5,000+ apps - your email, CRM, spreadsheet, SMS service, and more. We help you set this up.
The one-time setup fee covers custom development of your AI chatbot, including training it on your business information, customizing the design, and configuring integrations. It's a one-time payment, not recurring.
Yes, you can cancel anytime with 30 days written notice. Your chatbot will remain active until the end of your current billing period. Setup fees are non-refundable as they cover completed work.
Yes! You can upgrade anytime and only pay the difference. Downgrades take effect at the start of your next billing cycle. Contact us to make changes.
We accept all major credit cards (Visa, Mastercard, American Express) through Stripe, our secure payment processor. We can also arrange invoicing for annual plans.
Check that:
Still having issues? Contact support and we'll help!
Send us the specific questions and incorrect answers, and we'll update OTTO's knowledge base. This usually takes 24-48 hours to fix.
Check your spam folder first. If notifications are still missing, verify your email address is correct in your account settings. You can also check your dashboard directly for captured leads.
OTTO is designed to be mobile-responsive. If you're seeing display issues, send us a screenshot and your website URL. It may be a CSS conflict we can resolve quickly.