Last Updated: December 2024
1. Introduction
OTTO Automation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI chatbot services.
Please read this policy carefully. By using our Services, you consent to the data practices described in this policy.
2. Information We Collect
Information You Provide:
- Account Information: Name, email address, phone number, business name, and billing information when you sign up for our Services
- Business Content: FAQs, business hours, service descriptions, and other information you provide to customize your chatbot
- Communications: Messages you send to us via email, contact forms, or support requests
- Logos and Branding: Images and brand assets you upload for your chatbot
Information Collected Automatically:
- Usage Data: Pages visited, features used, time spent on our website
- Device Information: Browser type, operating system, device type, IP address
- Chatbot Interactions: Conversations between your customers and your OTTO chatbot (for improving service quality and providing analytics)
- Cookies: We use cookies and similar technologies to enhance your experience
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Build and customize your AI chatbot
- Process payments and send transaction confirmations
- Respond to your inquiries and provide customer support
- Send you updates, newsletters, and marketing communications (with your consent)
- Generate analytics and insights for your dashboard
- Monitor and analyze usage patterns to improve our Services
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our Services (e.g., payment processors, hosting providers, email services). These providers are contractually obligated to protect your data.
- AI Processing: With AI service providers (such as OpenAI) to power your chatbot. Conversations are processed to generate responses but are not used to train AI models.
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data transmitted to and from our Services is encrypted using SSL/TLS
- Secure Infrastructure: Our systems are hosted on secure, enterprise-grade cloud platforms
- Access Controls: Only authorized personnel have access to customer data
- Regular Audits: We regularly review and update our security practices
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you Services. After account termination:
- Account and chatbot data is retained for 30 days to allow for reactivation
- After 30 days, data is permanently deleted from our active systems
- Backup copies may be retained for up to 90 days
- We may retain certain information as required by law or for legitimate business purposes
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, contact us at ottoai.official@gmail.com.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve our Services and user experience
- Analyze website traffic and performance
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days.