Enterprise-Grade Security

Our Security Commitment

At OTTO Automation, security isn't an afterthought - it's built into everything we do. We understand that when you trust us with your business and your customers' data, you expect the highest levels of protection.

Data Encryption

In Transit: All data transmitted between your website, your customers, and our servers is encrypted using TLS 1.3 (Transport Layer Security). This ensures that conversations and sensitive information cannot be intercepted.

At Rest: Data stored in our databases is encrypted using AES-256 encryption, the same standard used by banks and government agencies.

Infrastructure Security

Our services are hosted on enterprise-grade cloud infrastructure that provides:

• Physical Security: Data centers with 24/7 security, biometric access controls, and video surveillance
• Network Security: Firewalls, intrusion detection systems, and DDoS protection
• Geographic Redundancy: Data replicated across multiple locations for disaster recovery
• Regular Audits: Third-party security assessments and penetration testing

Application Security

We follow security best practices in our development process:

• Secure Coding: Our development team follows OWASP guidelines to prevent common vulnerabilities
• Code Reviews: All code changes undergo security review before deployment
• Dependency Scanning: Automated scanning for vulnerabilities in third-party libraries
• Regular Updates: Security patches applied promptly to all systems

Access Management

We implement strict access controls to protect your data:

• Role-Based Access: Team members only have access to systems necessary for their role
• Multi-Factor Authentication: Required for all internal system access
• Audit Logging: All access to sensitive data is logged and monitored
• Employee Training: Regular security awareness training for all staff

AI & Data Privacy

We take special care with how AI processes your data:

• No Training on Your Data: Your conversations are not used to train AI models
• Data Isolation: Each customer's data is logically separated
• Minimal Data Retention: We only keep data as long as necessary to provide our services
• Transparent Processing: You control what information your chatbot collects

Compliance

OTTO Automation is committed to meeting industry standards and regulations:

• GDPR: Full compliance with European data protection requirements. See our GDPR Compliance page.
• CCPA: California Consumer Privacy Act compliance for US customers
• SOC 2: We follow SOC 2 security standards for service organizations
• PCI DSS: Payment processing handled by Stripe, a PCI-compliant provider

Incident Response

In the unlikely event of a security incident:

• Our security team is on-call 24/7 to respond to any issues
• Affected customers will be notified within 72 hours as required by GDPR
• We conduct thorough post-incident reviews to prevent future occurrences
• Transparent communication throughout any incident

Your Responsibilities

Security is a shared responsibility. We recommend:

• Using strong, unique passwords for your OTTO account
• Enabling two-factor authentication when available
• Keeping your embed code and API keys confidential
• Regularly reviewing your chatbot's collected data
• Reporting any suspicious activity to our team immediately

Questions?

If you have questions about our security practices or want to report a security concern, please contact us:

• Email: ottoai.official@gmail.com
• Phone: 325-933-9154